IT Support Technician

San Ramon, CA 94583

Job Description:

We currently have an opening for an IT Support Technician at our office in Fairfield, CA. This position is for 30 hours per week. The IT Support Technician must possess strong problem-solving, analytical, and communication skills in addition to in-depth technical knowledge of Windows server, O365, systems, hardware, and software. Experience with Nutanix or any other HCI cluster, and WatchGuard or Paolo Alto an asset.

Overview & Responsibilities:

– Install operating system software, patches, and upgrades

– Analyze, troubleshoot, and resolve system hardware, software, and networking issues

– Configure, optimize, and monitor the performance of hardware and software

– Maintain asset database for asset analysis, replacement

– Conduct server builds deploying both physical and virtual systems

– Provide end-user support including remote help desk resolutions as needed

Skills and Experience:

– minimum three-year experience with Active Directory (AD)

– knowledgeable in managing PKI infrastructure with Federation services

– experience with configuring complex GPO’s and services for Windows Business

– understanding of networking protocols an asset

– ability to work under pressure independently and multi-task

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